Ron Kaufman
Ron Kaufman
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Ron Kaufman, né en 1956 à Westport (Connecticut), est un auteur américain, consultant en management et animateur de conférences. Il est le fondateur de la société de formation UP! Your Service. Il est l'auteur de Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet[1] publié le . Le New York Times l'a classé numéro 5 en [2].
Biographie
Bibliographie
- Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet (2012)
- UP! Your Service! Action Steps (2006)
- UP! Your Service! New Insights (2002)
- UP! Your Service! Great Ideas (2005)
- Service With A Smile (2005)
- Loving Your Life (2005)
- You Make A Difference (2005)
- Let's Make Money (2005)
- Take The Lead (2005)
- Words Of Wisdom (2005)
- What A Great Idea! (2005)
- Teams Win, Teams Work (2005)
- Wow! That's Inspiring! (2005)
- You Can Do It (2005)
- Celebrate Family & Friends (2005)
- Make It Happen (2012)
- Reach the Top (2012)
Références
- ↑ Ron Kaufman, Uplifting Service : The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet, Evolve Publishing, , 318 p. (ISBN 978-0-9847625-0-7 et 0-9847625-0-7)
- ↑ (en) "Best Sellers: Advice, How-To and Miscellaneous", New York Times, 3 juin 2012
Liens externes
- Portail du management
- Portail des entreprises